Your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal data under GDPR and EU data protection laws.

1. Information We Collect

A. Information You Provide

• Name
• Email address
• Phone number (optional)
• Billing & shipping address
• Order details
• Payment information (processed securely via third-party providers)

B. Automatic Data

• IP address
• Browser/device details
• Website usage data
• Cookies & tracking information

2. How We Use Your Information

We use your data to:

• Process and deliver orders
• Provide tracking and customer support
• Improve website experience
• Detect fraud
• Send marketing emails (only with your consent)
• Comply with legal obligations

3. Sharing Your Information

We only share your data with:

• Logistics and delivery partners
• Payment processors (e.g., Shopify Payments, PayPal, Stripe)
• Analytics and advertising tools (only for performance and marketing)
• Legal authorities when required

We never sell your personal data.

4. Cookies

We use cookies to:

• Enable essential site functions
• Analyse website traffic
• Improve functionality
• Offer personalised ads

See our Cookie Policy for full details.

5. Security

We use industry-standard encryption and secure servers to protect your data.

6. Your GDPR Rights

You can request:

• Access to your data
• Correction
• Deletion (“Right to be forgotten”)
• Restriction of processing
• Marketing opt-out
• A copy of your stored data

Email: privacy@justpicknow.com

7. Data Retention

We keep your data only as long as necessary for:

• Order fulfilment
• Legal obligations
• Customer support